FlowGen Labs deploys autonomous agents inside the systems where enterprise operations actually run: SAP ECC and S/4HANA, NetSuite, Dynamics 365, and QuickBooks. Agents execute Agentic Operating Procedures grounded in a live contextual graph of each ERP, learning from every exception and improving with every transaction. Customers run FlowGen Labs in their own AWS VPC, on SAP BTP, or in the FlowGen Labs cloud, with SOC 1 and SOC 2 controls, full audit trails on every agent action, and no customer data shared with or retained by LLM providers.
An overview of all security controls
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SOC 1 Type I Report
Independent attestation of the design of controls relevant to financial reporting at a point in time.
SOC 2 Type I Report
Independent attestation of the design of security, availability, and confidentiality controls at a point in time.
SOC 2 Type II Report
Independent attestation of the operating effectiveness of security, availability, and confidentiality controls over a 6 to 12 month period.
Information Security Policy
Top-level policy defining the security program, governance structure, and the controls required across all systems and personnel.
Privacy Management Policy
How personal data is collected, processed, stored, and disclosed, with rights handling and DPIA expectations.
Data Classification Policy
Classification scheme for company and customer data with required handling, sharing, and retention controls per tier.
Encryption Policy
Required cryptographic standards for data in transit and at rest, including key management and approved algorithms.
Password Policy
Authentication and credential requirements, including complexity, rotation, MFA, and approved password manager use.
Confidentiality Policy
Obligations for protecting confidential information held by employees, contractors, and third parties.
Code of Conduct Policy
Expected ethical and professional standards for employees and contractors, including conflicts of interest.
Asset Inventory Management Policy
Procedures for tracking, owning, and decommissioning hardware, software, and cloud assets through their lifecycle.
Vulnerability Management Policy
Scanning cadence, severity ranking, remediation SLAs, and verification workflow for identified vulnerabilities.
Risk Assessment Policy
Methodology for identifying, scoring, and treating security and privacy risks across systems and vendors.
Vendor Management Policy
Due diligence, contractual requirements, and ongoing review for third-party vendors and subprocessors.
Log Management Policy
Centralized logging requirements covering collection, retention, integrity protection, and review of security events.
Device and Remote Access Policy
Security requirements for company-managed endpoints, mobile devices, BYOD, and remote network access.
Infrastructure and Cloud Security Policy
Baseline configuration, network segmentation, and monitoring expectations for cloud and infrastructure services.
Secure Software Development Lifecycle Policy
Secure SDLC requirements including code review, threat modeling, automated security testing, and change control.
Security Incident Response Policy
Roles, classification, handling phases, and communication requirements for responding to security incidents.
Business Continuity and Disaster Recovery Policy
RTO and RPO targets, backup strategy, and recovery procedures for critical business functions and systems.
Full library of security controls across every domain.
Secure SDLC and DevSecOps Integration
Implement and maintain a documented Secure Software Development Lifecycle (SDLC) integrating security practices and automated tooling into the development workflow. This includes secure coding standards (e.g., OWASP ASVS), developer security training, threat modeling, code reviews (manual and automated), Infrastructure as Code (IaC) security scanning, and automated security testing (SAST, DAST, SCA/dependency scanning). Ensure developers possess appropriate skills and access.
Change Management Process
Establish and enforce a documented change management process for all production changes (code, infrastructure, configuration). The process includes change requests, security impact analysis, documented approval by authorized personnel (e.g., code review), pre-production testing, defined deployment procedures (with rollback plans), post-implementation verification, and stakeholder notification. Enforce least privilege and separation of duties (e.g., dual authorization for critical changes) for implementing changes.
Secure Architecture and Environment Isolation
Design and implement systems and cloud environments based on secure architecture principles, including defense-in-depth, least privilege, resilience (fail-secure/safe), and non-persistence where applicable. Utilize cloud-native controls (e.g., VPCs, security groups, IAM policies, containerization, serverless functions) to enforce isolation and segmentation between networks, systems, applications, processes, and data. Maintain logically separate development, testing, and production environments with secure data migration practices. Secure or disable diagnostic interfaces.
Security Assessment and Vulnerability Management
Conduct regular security assessments, including automated vulnerability scanning, independent penetration testing (at least annually and after major changes), and specialized assessments as needed. Implement processes for security testing and evaluation (ST&E) planning, execution, and documentation (e.g., SAR). Validate application inputs, sanitize outputs, and handle errors securely to prevent common web vulnerabilities. Maintain a risk-based process (e.g., POA&M or ticketing system) to track, prioritize, and remediate identified vulnerabilities and weaknesses. Ensure formal security authorization before production deployment or significant changes.
Automated Asset Inventory and Ownership
Maintain a comprehensive inventory of all technology assets (cloud resources, endpoints, software, infrastructure) using automated discovery where possible (e.g., cloud APIs, MDM, IdP). Assign clear ownership, use a standardized naming convention, maintain an approved technology list, and map assets handling sensitive data.
Secure Asset Configuration and Hardening
Establish, document, and enforce secure baseline configurations for all assets (cloud infrastructure via IaC, endpoints via MDM) based on least functionality and industry standards. Automatically monitor configurations, manage deviations via change control, retain previous versions, and follow secure admin access patterns (e.g., least privilege, jump servers).
Endpoint Threat Detection and Protection
Deploy, centrally manage, and maintain endpoint security controls on all company-managed endpoints (e.g., MacBooks). This includes anti-malware (signature/heuristic), host firewalls, endpoint detection & response (EDR) or file integrity monitoring (FIM), boot integrity checks, and secure hardware configurations (ports, camera/mic). Includes periodic physical checks for tampering.
Software Allow-listing and Usage Control
Maintain an inventory of approved software. Restrict user installation privileges. Enforce software license compliance. Govern the secure use of open-source software, including vulnerability scanning (SCA). Utilize application allow-listing capabilities (e.g., via MDM) to prevent unauthorized software execution on endpoints.
Zero Trust Network Segmentation
Implement a Zero Trust network architecture using cloud-native constructs (e.g., VPCs, Subnets, Security Groups/Firewall Rules) to enforce strict network segmentation. Isolate production, development, staging, and sensitive data environments by default. Apply microsegmentation where feasible for granular control between services. Ensure security tooling and management interfaces reside in dedicated, restricted network segments.
Network Traffic Filtering & Protection
Enforce 'deny by default, permit by exception' network traffic rules (e.g., via Security Groups, cloud firewalls), managed as code where possible and reviewed periodically. Implement security services like Web Application Firewalls (WAF) to protect web applications. Utilize traffic filtering capabilities (URL, DNS) to block access to known malicious destinations. Implement mechanisms to detect anomalous or unauthorized data exfiltration patterns. Inspect traffic content where required and feasible for security purposes.
Domain Infrastructure Security (DNS & Email)
Secure the company's domain infrastructure. Protect domain registration against unauthorized changes using registrar locks. Implement and enforce email authentication standards (SPF, DKIM, DMARC) to prevent spoofing. Utilize secure DNS practices (e.g., reputable providers, DNSSEC validation where feasible). Implement email filtering services to block malicious content (malware, phishing) and spam. Enable user reporting of suspicious emails.
Secure Data Transmission & Session Handling
Enforce the use of strong, current encryption protocols (e.g., TLS 1.2+) for all data transmitted over internal and external networks, including API communications. Implement secure session management practices: generate unique, unpredictable session identifiers, protect them during transit, and invalidate them upon logout or after a defined inactivity timeout. Prohibit transmission of sensitive data over unencrypted channels.
Data Classification and Handling Policy
Establish and maintain a data classification scheme (e.g., Public, Internal, Confidential, Restricted) based on sensitivity and regulatory requirements. Define and enforce handling procedures (including cloud resource tagging, access controls, sharing, encryption, retention, disposal) for each classification level.
Privacy Program Governance
Establish and maintain a data privacy program aligned with legal/regulatory requirements (e.g., GDPR, CCPA). Designate a responsible individual or team (e.g., Privacy Lead). Document privacy policies, maintain records of processing activities (RoPA), conduct privacy training, and perform periodic reviews or assessments (e.g., PIAs/DPIAs where required).
Third-Party Risk Management (Data Processing)
Implement a process to assess and manage risks associated with third-party vendors, contractors, and subprocessors handling company or customer data. Execute Data Processing Agreements (DPAs) outlining data protection responsibilities, security measures, usage limitations, breach notification, and audit rights. Maintain an inventory of subprocessors.
Data Encryption in Transit
Encrypt all data transmitted over external networks (internet) and internal networks using current, strong cryptographic protocols (e.g., TLS 1.2+). This includes customer data, internal communications, API calls, and remote administrative access (e.g., SSH). Enforce secure configurations.
Security & Privacy Governance and Oversight
Assign clear responsibility for security and privacy to specific roles (e.g., Security Lead, CISO). Management provides regular oversight of security operations and formally reports to the Board of Directors (or a designated oversight committee) at least quarterly. These reports include reviews of security status, significant risks, and compliance posture to ensure independent accountability and alignment with business goals.
Security Policy & Standards Management
Establish, approve, and maintain core security and privacy policies and standards aligned with business goals and compliance needs. Make documentation easily accessible (e.g., company wiki). Implement a process for handling exceptions and review/update documentation at least annually or when significant changes occur.
Risk Management Process
Implement and maintain a lightweight risk management process. Identify, assess (e.g., using a risk register or similar tracking), prioritize, and treat significant security and privacy risks based on defined risk tolerance. Regularly review and update risk assessments, especially when changes occur. Foster a culture where risks are openly discussed.
Secure System Development & Operations
Integrate security and privacy requirements into the SDLC and operational processes (DevSecOps). Ensure teams select, implement, assess, and monitor security controls for systems and services. Manage changes through a defined process (e.g., Gitflow, PR reviews) and ensure systems are used for their intended purpose.
Centralized Identity Provider (IdP) & SSO
Utilize a single, company-wide Identity Provider (IdP) (e.g., Google Workspace, Okta) as the authoritative source for workforce identities (employees, contractors). Enforce Single Sign-On (SSO) through the IdP for access to all critical cloud services, infrastructure, and SaaS applications.
Workforce Device Identity & Authentication
Ensure workforce devices (e.g., MacBooks) are uniquely identified and managed (e.g., via MDM). Utilize device identity or posture checks as a factor in authentication decisions where feasible (e.g., requiring managed, patched devices for sensitive access).
IAM Policy, Auditing & Governance
Document and maintain clear IAM policies and procedures. Configure systems to generate audit logs for significant IAM events (logins, failures, account changes, privilege use). Retain logs according to policy and review periodically or via automated alerting for anomalies.
Identity Verification & Credential Handling
Verify user identity before issuing initial credentials or granting access. Enforce strong password complexity and rotation policies if passwords are used alongside MFA. Prohibit credential sharing. Ensure default credentials are changed immediately. Promote the use of approved password managers.
Incident Response Plan & Preparation
Develop, maintain, and distribute a documented Incident Response Plan (IRP). The IRP defines roles, responsibilities, incident classification (including data breaches, information spillage, insider threats, high-risk technology failures like AI), handling phases (preparation, detection/reporting, analysis, containment, eradication, recovery), Indicators of Compromise (IOCs), and guidance for reporting incidents and seeking assistance.
Capacity, Performance & Resource Management
Monitor system capacity and performance using automated tools, alerting on key health indicators. Conduct capacity planning for processing, network, and cloud services to meet current/projected demands, including contingency operations. Implement mechanisms (e.g., auto-scaling, rate limiting, resource prioritization) to manage resource utilization, maintain performance, and mitigate Denial of Service (DoS) impacts.
Secure Data Backup & Storage
Implement and maintain a documented data backup strategy aligned with defined RPOs, covering critical data, software, and system configurations (e.g., database backups, volume snapshots, IaC templates). Store backups securely using separate logical/physical locations (e.g., different cloud region/account, immutable storage), with encryption at rest/transit. Implement strict access controls for backup access and modification/deletion (e.g., IAM, MFA, deletion protection).
Data Recovery Procedures & Verification
Establish and maintain documented procedures for securely restoring systems and data from backups to a known, trusted state, capable of meeting defined RTOs. Regularly test restoration procedures, including data integrity verification and sampling during BCDR exercises. Perform periodic security reviews of backup storage. Implement specialized recovery mechanisms (e.g., transaction recovery, eDiscovery) if required. Utilize isolated environments for recovery testing and operations where feasible.
Centralized Security Log Collection and Analysis
Establish and utilize a centralized system (e.g., SIEM, security data lake, cloud-native logging service) to aggregate, correlate, and analyze security logs from critical sources including cloud provider services (e.g., AWS CloudTrail, GCP Cloud Logging), endpoints (via EDR/agent), applications, and network devices. Ensure logs are time-synchronized using authoritative sources.
Log Storage, Protection, and Retention
Implement secure storage for collected security logs, protecting them against unauthorized access, modification, and deletion using strong access controls (RBAC) and integrity measures (e.g., immutable storage options, hashing). Retain logs according to defined policies meeting legal/regulatory needs. Ensure sufficient storage capacity and implement backup/redundancy mechanisms.
Threat Detection and Content Monitoring
Deploy and maintain threat detection capabilities leveraging endpoint security tools (EDR/XDR), cloud-native threat detection services (e.g., GuardDuty, Security Command Center), network monitoring (cloud flow logs, firewall/proxy logs), and analysis for indicators of compromise (IoCs), unauthorized activity/assets (Shadow IT), data exfiltration patterns, and file integrity on critical systems.
Security Alerting, Triage, and Response Automation
Configure detection systems to generate timely, high-fidelity alerts for prioritized security events. Define and maintain processes for alert triage, escalation (integrating with tools like Slack/Ticketing), and response, including automated actions or playbooks where feasible (SOAR principles). Regularly tune alert rules based on threat intelligence and operational feedback to reduce noise. Monitor and alert on logging/alerting system failures or capacity issues.
Maintain Vendor Inventory and Risk Classification
Maintain a continuously updated inventory of all third-party vendors (including SaaS, software suppliers, contractors) that access, process, or store company data or provide critical services. Classify vendors into risk tiers based on data sensitivity, service criticality, and potential Confidentiality, Integrity, Availability, or Safety (CIAS) impact.
Conduct Risk-Based Vendor Security Due Diligence
Perform security risk assessments before onboarding vendors, with rigor appropriate to their risk classification. Evaluate vendor security posture by reviewing security practices, privacy policies, compliance evidence (e.g., SOC 2, ISO 27001), and supply chain risks associated with the vendor's service.
Enforce Contractual Security Requirements
Utilize legally binding agreements that mandate vendor security and privacy responsibilities. Contracts must include data protection requirements, confidentiality, security incident notification timelines, specific security controls, assurance/audit rights, data location restrictions, secure authentication, personnel security expectations, sub-processor obligations (flow-down), and termination clauses for security failures. Define responsibilities clearly.
Coordinate Vendor Incident and Change Management
Assess and manage risks associated with significant changes to vendor services, especially for critical vendors. Require vendors contractually to promptly notify the company of security incidents impacting services or data. Define procedures for coordinating incident response activities with vendors when necessary.
Documented Vulnerability Management Program
Establish and maintain a documented vulnerability management program defining the scope of assets (including cloud infrastructure, endpoints, applications, and dependencies), roles/responsibilities, and processes. This includes risk ranking (using CVSS, exploitability data, and business context), prioritization, remediation SLAs based on severity, tracking, and verification.
Continuous Vulnerability Scanning and Assessment
Implement automated tools for regular vulnerability scanning of all scoped assets, including external networks (quarterly minimum), internal networks (quarterly minimum), cloud configurations, container images, and application code (SAST/DAST). Ensure scan tools are updated, results are analyzed for trends and attack paths, privileged scans used appropriately, and excessive information exposure is remediated. Consider Infrastructure-as-Code (IaC) scanning.
Insider Risk Awareness
Incorporate training on recognizing potential indicators of insider risks (malicious or unintentional actions harming security or data) and reporting procedures into the mandatory security awareness program for all personnel.
Secure Workforce Lifecycle Management
Implement and maintain documented procedures for securely managing the workforce lifecycle (onboarding, role changes/transfers, offboarding). Ensure timely granting, modification, and revocation of access (logical and physical), prompt retrieval of company assets upon departure, and notification to relevant teams (HR, IT/IAM). Leverage automation via HRIS/IAM integrations where feasible.
Risk-Based Personnel Screening
Perform personnel security screening (e.g., background checks) prior to granting access, tailored to the sensitivity of the role and data accessed. Define screening criteria based on risk assessment of positions. Verify specific requirements (e.g., citizenship) only if contractually or legally mandated.
Security Roles, Responsibilities & Competency
Clearly define and document cybersecurity roles and responsibilities for all personnel. Ensure individuals in security-sensitive positions possess the necessary skills and receive ongoing training to maintain competency. Identify critical security roles and plan for continuity (e.g., cross-training, documentation).
Security Awareness & Training Program
Establish and maintain a security awareness program providing general training (covering phishing, social engineering, acceptable use, incident reporting) upon hire and annually. Deliver role-specific training (e.g., secure coding, data handling, privileged access) based on job function. Include practical exercises/simulations and maintain training records, automating reminders and tracking where possible.